FAQ

ITEM DETAILS
Please note that monitor colours may vary from original item colours, due to a different pc display.

PAYMENT
We accept bank transfer, paypal, credit card and bancontact (belgium)
All items are relative to change of costs at all times.
All items costs are indicated in EUR. All costs are VAT incl.

INVOICING
Should you need an invoice, please make a note in the required field ‘remarks’.
You will find this field as you further fill out the form.
Please supply us with your VAT number + if so, additional remarks. 

SHIPPING & POLICIES
We take great care in wrapping our products. Flat surface items (such as cards) will be sent in an envelope. When necessary (bulky materials) we use additional wrapping materials.
Shipping days are monday & friday, via taxipost. All parcels will be supplied with a tracking number and will travel under this ‘track&trace’ label.
Exception to the ‘track&trace’ rule: flat surface items sent in an envelope. There will be no tracking number supplied. Envelopes will be sent entirely under the buyer’s responsibility. Fortunately envelopes do not often get lost in the post.
Purchases over 70 EUR and within Belgian borders will be sent free of shipping charges.
We cannot be held responsible for shipment custom taxes outside the EU.
We cannot be held responsible for loss, damage or theft of items whilest being shipped.

RETURNING GOODS & REFUNDS
Upon reception of your parcel, we advise to open up the box cautiously and unwrap the goods carefully, in case you will need it for a goods return.
When dissatisfied with the contents of your parcel, any purchase can be returned to VANCLEVER, with VANCLEVER’s consent, via info@vanclever.be, within 7 calendardays.
All return goods will be sent to the buyer’s cost and responsibility entirely. Any returned good should be as cautiously wrapped as it was sent, labeled and postal stamped effectively. We advise the buyer to demand a returned goods slip in the post office.
Upon acceptance by VANCLEVER, the amount due will be repaid into the buyers’ bank account.

PRIVACY
VANCLEVER pays the fullest respect to your privacy: we use your personal information for your order only.